“I had a Carrier heat pump installed April of 2023. I have had nothing but problems and they started 1 month out of warranty. I was not made aware of the fact that these systems are not efficient (understatement) in the Northeast where the temperature goes below freezing. This is New England. Right now, the temperature is -5.
First problem was June 2025. Apparently, mice chewed the wires. Had to replace motherboard. Was not told this was a common problem. Bought mice traps, spray and cleared area to "alleviate" the problem. Lost A/C for 2 weeks at a time this summer with temps in the 90's. July 2025 – another service call, September 2025 – another service call. September 2025 again – another service call. November 2025 – another service call. Now I get a message on the thermostat that says "Heat pump problem. For the past 120 minutes the thermostat has been calling for heat, but the room temperature has decreased by 3.7F, minimum required is 0.5F. Needless to say, I am extremely upset and angry at this situation and it always happens in the hottest temps and the lowest. I am ready to contact the state and any department including DPUC to make a complaint. I want to know what you are going to do to remedy this situation. I feel I was lied to by the salesman. I purchased the most expensive unit. This system is the worst I have ever had. I had all electric, then oil and now this. This system caused me the most problems.”
“Out of many companies we considered, this one stood out from the very first consultation. The installation team was professional, respectful, and extremely clean. We’ve already recommended them to family throughout Connecticut”
“At the advice of a neighbor, I contact ductworks during my search for a new air conditioning system here in Branford, Connecticut. Not only did they come in considerably lower they also offered me 0% financing and as a senior, I appreciated the ability to take advantage of that. I want to add that the technicians were incredible and left my home in the same neat and clean condition and that is something you don’t find very often. I wish I could give them 10 stars.”
“I need to commend this company for their prompt attention and immediate service on a Sunday morning. They have earned themselves a customer for life.”
“Seamless experience! The installers were meticulous. Will definitely be using Ductworks for all of my properties in the future. 5 stars!”
“This was my first time ever using them and I was impressed from the moment that I called and John picked up and made an appointment right away and Justin came to my home. He told me whom ever installed it did it improperly and my dad who is elderly was upset, concerned and could not wait for the other company who installed it and lucky we didn’t because today once again their mail box was full , not good business . Anyways what I like about this company not only fast acting BUT update texts n reminder AND a picture of the service man . I’m like who does that ? This company does and I felt comfortable knowing who I should be looking out for . Justin was a sweetheart , very respectful and he was concerned and he finished the job today . Service with a smile . I’m definitely will be using them as my yearly maintenance services. Price was great on top of my dad military discount .
We all are greatful . Thank you”
“This was my first time ever using them and I was impressed from the moment that I called and John picked up and made an appointment right away and Justin came to my home. He told me whom ever installed it did it improperly and my dad who is elderly was upset, concerned and could not wait for the other company who installed it and lucky we didn’t because today once again their mail box was full , not good business . Anyways what I like about this company not only fast acting BUT update texts n reminder AND a picture of the service man . I’m like who does that ? This company does and I felt comfortable knowing who I should be looking out for . Justin was a sweetheart , very respectful and he was concerned and he finished the job today . Service with a smile . I’m definitely will be using them as my yearly maintenance services. Price was great on top of my dad military discount .
We all are greatful . Thank you”
“This was my first time ever using them and I was impressed from the moment that I called and John picked up and made an appointment right away and Justin came to my home. He told me whom ever installed it did it improperly and my dad who is elderly was upset, concerned and could not wait for the other company who installed it and lucky we didn’t because today once again their mail box was full , not good business . Anyways what I like about this company not only fast acting BUT update texts n reminder AND a picture of the service man . I’m like who does that ? This company does and I felt comfortable knowing who I should be looking out for . Justin was a sweetheart , very respectful and he was concerned and he finished the job today . Service with a smile . I’m definitely will be using them as my yearly maintenance services. Price was great on top of my dad military discount .
We all are greatful . Thank you”
“This was our second major home improvement project with Ductworks HVAC out of Southington, Ct. From the Folks in the Office, the quoting with Zak, the installation with Adrian, Finn, and Rebel, to the final Service with Eric, My Wife and I could not be happier. The Staff is friendly, courteous, and knowledgeable, a real pleasure to work with. I would highly recommend Ductworks HVAC for your next Heating or Cooling project.”