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Air Conditioning Maintenance in Old Saybrook, CT 06475

January 11, 2024

Recently contracted with Ductworks for maintenance. Setting up an appointment was easy and the tech Melvin walked through everything he did during the inspection. Happy with the service.

- Brian M.
» Gas Furnace Repair in Southington, CT 06052
Ductworks HVAC Services service truck image.
Ductworks HVAC Services logo.

860-621-6295

175 Spring Street
Southington, CT 06489

Ductworks HVAC Services service truck image.

License #: S1- 0400300, SM1-0005943

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4.76/5 - 17 reviews

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Google Rating
4.9
Based on 636 reviews
Ductworks HVAC Services
Ductworks HVAC Services
4.9
review us onSee all reviews
Carmine Masi
Carmine Masi
1751299245
Since my Heat Pump install in 2019, dealing with Ductworks has been nothing but a headache especially when dealing with Dennis, the service manager. For years, I've complained at each annual maintenance visit that my system sounds like a hurricane in the house and consistently I was told to just adjust the registers in the rooms, which made it louder. When asked why they couldn't adjust the dampers in the attic, I was told they couldn't be adjusted. Upon the repair visit today, Jimmy, who was a great tech, allowed me to come to the attic to check the dampers directly and come to find out, the majority of the trunk extension lines did not have dampers on them, especially those closest to the air handler, pushing out the most volume of air.

Leading to the issue that presented today, On June 4th, a surge occurred at my house leading to the compressor frying. Jimmy was great and did the assessment and stated a new compressor was needed and possibly new inverter. I was leaving for vacation soon and was hoping it could possibly be completed prior to vacation and Jimmy didn't promise but extolled the relationship Ductworks has with Carrier and that there was a Hartford distribution center in Hartford. In trying to schedule with Dennis, he was rude, off putting and presented with consistent poor customer service. But he promised that my AC would be fixed with all parts upon my return from vacation, with a scheduled appointment for June 30th. Upon arrival today, I asked Jimmy if he had all parts and said yes, he had all parts. After a couple hours, Jimmy had installed the compressor but came back with bad news. Dennis had given him the wrong inverter. Yet another appointment needed to be scheduled. I immediately got Dennis on the phone with Jimmy present to discuss and make sure we were all on the same page. Dennis did not even apologize or offer any concessions. When I asked for concessions due to the fact that my time is valuable, Dennis continued with his rude behavior and lack of customer service, never apologizing. He stated that this Thursday we could reschedule for the job to be finished and that I wouldn't have to pay til then, as if I would pay for a partially finished job today. Needless to say, I have lost all faith in Ductworks ability to manage my AC unit and would recommend to avoid using them, which is sad as I referred my neighbor to get an AC unit through them in 2019.
C
C
1751299168
Update to my review as of 6/30/25:
Since my Heat Pump install in 2019, dealing with Ductworks has been nothing but a headache especially when dealing with Dennis, the service manager. For years, I've complained at each annual maintenance visit that my system sounds like a hurricane in the house and consistently I was told to just adjust the registers in the rooms, which made it louder. When asked why they couldn't adjust the dampers in the attic, I was told they couldn't be adjusted. Upon the repair visit today, Jimmy, who was a great tech, allowed me to come to the attic to check the dampers directly and come to find out, the majority of the trunk extension lines did not have dampers on them, especially those closest to the air handler, pushing out the most volume of air.

Leading to the issue that presented today, On June 4th, a surge occurred at my house leading to the compressor frying. Jimmy was great and did the assessment and stated a new compressor was needed and possibly new inverter. I was leaving for vacation soon and was hoping it could possibly be completed prior to vacation and Jimmy didn't promise but extolled the relationship Ductworks has with Carrier and that there was a Hartford distribution center in Hartford. In trying to schedule with Dennis, he was rude, off putting and presented with consistent poor customer service. But he promised that my AC would be fixed with all parts upon my return from vacation, with a scheduled appointment for June 30th. Upon arrival today, I asked Jimmy if he had all parts and said yes, he had all parts. After a couple hours, Jimmy had installed the compressor but came back with bad news. Dennis had given him the wrong inverter. Yet another appointment needed to be scheduled. I immediately got Dennis on the phone with Jimmy present to discuss and make sure we were all on the same page. Dennis did not even apologize or offer any concessions. When I asked for concessions due to the fact that my time is valuable, Dennis continued with his rude behavior and lack of customer service, never apologizing. He stated that this Thursday we could reschedule for the job to be finished and that I wouldn't have to pay til then, as if I would pay for a partially finished job today. Needless to say, I have lost all faith in Ductworks ability to manage my AC unit and would recommend to avoid using them, which is sad as I referred my neighbor to get an AC unit through them in 2019.

....

Customer service and follow thru from the office has been abysmal. 5 years later still dealing with install issues including poor insulation causing leaking and ceiling damage. Was promised by the owner that the next tech that comes out would check all the registers and make sure they are done correctly. That tech did not and said I would get a call later that week. 9 days later, no call. Called the office yesterday and was promised a call back… nada. Time to find a new servicer of my AC unit. Don’t get me started on how bad each tech was for the past years saying my AC unit sounding like a hurricane was normal cause they didn’t want to adjust the baffles in the attic. Look elsewhere.
Kayla Kennedy
Kayla Kennedy
1751238755
Thank you to Ductworks for coming to our rescue when our AC went down during a heatwave. I was fortunate to get a same day appointment! Sebastian was friendly and professional. He identified and fixed the issue super quickly and explained everything to me. I highly recommend Ductworks!
Mike G
Mike G
1751203844
We have been a customer of Ductworks HVAC Services since approximately 2018. In all that time, we have had nothing but excellent service. All of the Ductworks employees maintain a very high standard for customer service. Ductworks is the only HVAC service that we would recommend. A special thanks to Dennis Keane. Dennis came out on to our house on June 25, 2025 to double check the AC unit and insure it was working properly. Dennis explained everything and offered good advice on how to protect the AC during these heatwaves. Thanks again Ductworks!!!
Daniel Massih
Daniel Massih
1751042056
Very expensive. I would recommend shopping around before accepting any services from Ductworks.
Amy Kleszcz
Amy Kleszcz
1750901677
A BIG THANKS to Zack, Brandon and Fernando. We had our new Central Air unit installed during a heatwave, and the team that came out was fantastic. They were incredibly efficient, worked quickly despite the heat, and took the time to explain everything clearly. The install looks great, and we’re already feeling the difference. Highly recommend this team for their professionalism and quality work!
Vince Crimi
Vince Crimi
1750692632
Well informed inspection and service.
Todd Tobin
Todd Tobin
1750289676
I recently purchased a house and wanted to know the overall health of the HVAC. Tucker came out and went above my expectations to make sure the system was in good shape and preformed routine maintenance. Will be using them for all my HVAC needs moving forward.
David MacCasland
David MacCasland
1749660400
Fast, efficient service.
Individual was knowledgeable and provided several insights to the systems maintenance and especially cleaning.
Jessica Saxton
Jessica Saxton
1749658963
Jagger was knowledgeable and efficient!
Zachariah M. John
Zachariah M. John
1749586989
I recently had a split and central air HVAC system installed, and I couldn’t be happier with the entire experience. Devin, the sales representative, was knowledgeable and straightforward—he explained the options clearly and helped me choose the right setup for my home without any pressure.

The installation team — Zachary, Terry, Uriel, Fernando and two additional crew members — did an outstanding job. Zachary was especially helpful in walking me through the process, and the entire crew was professional, efficient, and respectful of my home. They completed the work on schedule, cleaned up thoroughly, and made sure everything was working perfectly before they left.

The new system is running flawlessly, and the difference in comfort is immediate. I highly recommend this team for any HVAC work — from sales to installation, they were reliable, skilled, and a pleasure to work with.
Tricia Cowell
Tricia Cowell
1748882768
Seamless experience! The installers were meticulous. Will definitely be using Ductworks for all of my properties in the future. 5 stars!
Tracey Press
Tracey Press
1748875610
Diane Morrell
Diane Morrell
1748721961
James was sent out again for my yearly checkup of my hvac system. Did a great job. Explained everything and left my place like he found it. I've been with Ductworks for about 15 years and haven't been let down yet. I highly recommend them.
Erik Young
Erik Young
1748693324
Good services
marie que
marie que
1748693260
If you are looking for new heating or air conditioning or need service....you might want to consider Eric at Ductworks. We got 3 quotes on replacing our air conditioner when it finally showed signs of leakage and not maintaining cool air flow in 2019. Our old unit limped along for about 16 yrs. Ductworks was the most affordable of 3 quotes, that didnt sacrifice quality and service. Before our official install date in August, they serviced the old air unit in May at no charge and fixed a burned out compressor in the heat of July to help us limp along to our replacement date comfortably during our rolling heat waves in 2019. When they replaced our unit, they were efficient, clean, helpful and courteous. I highly recommend them. Amazing attention to detail. I have already recommended them to a neighbor who also just got her unit replaced by them a few weeks after ours.
Melanie M.
Melanie M.
1748634521
kenneth kollmeyer
kenneth kollmeyer
1748620426
Sebastian was very knowledgeable, helpful and respectful of our home and very friendly as well. Thank you Ductworks for taking care of our HVAC needs for 18 years. Ken Kollmeyer
Brian Swift
Brian Swift
1748611508
James Wagner did a good job, he arrived on time, much appreciated, made some good maint and reliability suggestions.
Russell Battista
Russell Battista
1748556970
Stephen Guglielmo
Stephen Guglielmo
1748525123
Very pleasant, efficient, and most importantly on time
Christopher Ragali
Christopher Ragali
1748523358
John A Duggan
John A Duggan
1748395416
Zachary and his team, Fernando, Deandre and Terry, were very professional and did a really good installation job. Top class Carrier equipment to go with the top class team. I will definitely recommend, Ductworks if one is considering HVAC work.
James Dolan
James Dolan
1746630511
Had a service issue last Sunday. Justin Simoneu came out and resolved the problem. Was very professional and explained the issues to me. Very happy with his service
Michael Gormley
Michael Gormley
1746276828
They did an excellent job and completed the job sooner than expected. Professional team, and the system works great
ella scoville
ella scoville
1746128812
Justin Simoneau was very professional and helpful. He gave me a lot of useful information and did his job efficiently while explaining how things work to me. He is great at what he does!!
Stephen Delbuono
Stephen Delbuono
1746126399
Very professional, informative, and thorough!
Best in the Southington community!!!
Shari Braccia
Shari Braccia
1745502145
DuctWorks is wonderful to work with. Sebastian, their technician, did a very thorough job with maintenance on my furnace, hot water heater and AC.
LUIS SANTANA
LUIS SANTANA
1745488214
Amazing service very professional. Thank you so much the team is amazing. I had 1 small issue Eric fix the issue I would like to say thank you Zac for listening to my needs thank you for my new system is amazing
Colin Mahon
Colin Mahon
1745418406
Alex Sunderland
Alex Sunderland
1745347018
I’ve had three projects done with Ductworks (water heater + central air, and now a new furnace). I go back because they’re great to work with on the stuff I just want to work. Justin in particular was very helpful/courteous/knowledgable.
Eleanor Pastore
Eleanor Pastore
1745273316
James from Ductwork’s was fantastic! He arrived early and explained everything in great detail before he even got started! Very efficient and thorough! I have to say this was the best experience with a very professional young man who really knows his stuff! Very very pleased!
Sheryl Green
Sheryl Green
1745248045
Ductworks is great. Justin was amazing. On time and serviced both our AC and furnace. We could not be more pleased.
tony slusz
tony slusz
1744922488
Professional. Customer focused. Clean. Answered all our questions at a customer level not Star Trek technology
Janis Simonian
Janis Simonian
1744816887
Ductworks is great!

I am new to the area and I got a recommendation for Ductworks from a neighbor. We decided to hire them to replace our furnace, hot water tank and central air conditioner. We first met with Zac to discuss our options and what was needed. Zac is great in explaining HVAC, this helped tremendously for us to make our decision on what we needed to have done.

They did an awesome job! Shawn was great, as were the other 2 technicians. The team was very knowledgeable, professional and nice. I'm going to continue to have a service contract with Ductworks. I would highly recommend them.
Nancy Woodworth
Nancy Woodworth
1744812579
This company is wonderful. Jimmy just did my yearly service and he was great! He answered all my questions and explained all that he did. Will continue to use them and have recommended them to friends.
Rena REDFIELD
Rena REDFIELD
1744721289
Sebastian was quick but very thorough. After completing his work, he went through everything…explaining the work he had done. Very satisfied.
Brian Faulkner
Brian Faulkner
1744408470
Carrier is a wonderful company that manufacturers quality HVAC products. Ductworks installs and services that equipment.
richard caplan
richard caplan
1744384326
The representative was very thorough and easy to understand as far as the options
Julie Apuzzo
Julie Apuzzo
1744212291
Issue of no heat addressed promptly. Technician very knowledgeable and professional.
Mark
Mark
1744118295
James Hass
James Hass
1743941897
Totally pleased with Jaggers performance. He explained in detail his work performed and provided a status of our existing equipment. It was actually a pleasure interacting with him. Thanks
Margaret Malmberg
Margaret Malmberg
1743690961
Excellent service courteous workers
Brian Fitzgerald
Brian Fitzgerald
1743620865
I was very pleased with the work completed this morning. Very thorough and knowledgeable service…
Robert Schwab
Robert Schwab
1742584686
This is a great company they replaced my furnace in a timely manner they had it in time for the winter. I would use this company again if need be. Thank you for a wonderful job well done.
Tim
Tim
1742573023
Tucker did a great job. He is detail oriented. He is very knowledgeable and patient. He took all the time needed to answer my many questions. He is a great representative for Ductworks and is highly recommended!
Patrick Lour
Patrick Lour
1742565476
Jay Dubinsky
Jay Dubinsky
1742302090
Ductworks Tech: Tim. Friendly and courteous
Tim arrived on time and completed system inspection replaced filters. Compared and explained findings from previous years. All work completed in timely manner. Highly recommended
Lillian Dorazio
Lillian Dorazio
1742243338
Good experience, on time and Tucker resolved heating problem. I would recommend Ductworks in Southington.
Stephen Parsons
Stephen Parsons
1741973963
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