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Ductworks HVAC Services service truck image.

860-621-6295

175 Spring Street
Southington, CT 06489

License #: S1- 0400300, SM1-0005943

5/5 - 19 reviews

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Google Rating

4.8

Based on 666 reviews

Ductworks HVAC Services

4.8

review us on See all reviews

Carey O'Neill

1757694916

Tucker was likely the best technician I have ever had in the 20 years of home ownership. He worked on my system that they typically don’t even service and he took the time to figure it out. They have come out for an appt in a timely manner and figured out the problem quickly. Nadia was very nice and is wonderful in customer service.

Kayla Kennedy

1757683795

Thank you to Ductworks for coming to our rescue, once again! This time for tankless hot water heater issues. Shannon, who assisted with scheduling us was super helpful and understanding. They sent a technician out same day. Tucker was our HVAC technician and he was super kind, professional, patient and explained everything to us. Highly recommend Ductworks!!!

Joan Gill

1757608324

It was excellent service. Service men (two) were great. Answered all my questions and went about their work.

Jenn Hollister

1757605085

On time, very professional and took the time to explain everything with no surprise charges or pushy sales pitch. Happy to have found Ductworks for my future home hvac maintenance in Wallingford!

Josephine Perry

1757161287

The technician that came today was very professional! I’ve been a customer for 10 years used this company for many different things never disappoints! Each technician I have had have been very knowledgeable!

Luis Bernard

1756913648

Great service! They’re always consistent.

Matthew Wentworth

1756405459

Elizabeth Sabo

1756217803

Sebastian did a great job checking and explaining everything to me. He was on time and was extremely efficient. I would recommend Ductworks to everyone!!!

michael treviso

1755781396

I have never felt I needed to leave a company review until today, I am sharing my full experience working with Duct Works from start to finish. You can make your own educated opinion but I figured this was needed for some. The Previous owner had 2 brand new air handlers and condensers installed by Duct Works in 2019. I purchased the house in 2020 under the impression I should be good to go with these units for a while, they are brand new. 2021 I had duck works come out install thermostats in my home, Pat, the tech was by himself and couldn’t run the wires through the walls without me going in the attic and helping him, he installed 3 thermostats. After the job was done, I paid in full no problem, I get it. A week goes by and we wake up ice cold in the house, I called duck works, they come out, “oh the thermostat was wired wrong, sorry about that but we will have to charge for a service fee,” strike 1 for me. I say ok no problem and paid. I change the filters myself every 4-6 months, clean and clear the traps and do a light inspection simultaneously on the units, I’m a licensed E2 electrician so I know a good amount. Fast forward to 2023, turn on the A/C for the first time, little must in the house, I swap a new filter smell goes away. 2024 season same thing, must smell, swap the filter goes away, mid-season the second floor stops cooling. Duct Work comes out; Pat is his name. Completely destroys the filter pulling it out, I asked if he had grabbed all the small pieces out of the unit he said yes. Looks over the air handler, without testing a single thing, turns to me says, you need a new coil, you’re looking at roughly 2k for the work. Frustrated I say, ok, he writes me a quote and leaves. I open the unit myself and pull-out chucks of my filter out of my air handler fan. Strike 2. I call the office at this point mad. Ben the owner’s son, very nice guy says I am terribly sorry I want to make this right; I will come out look at what’s going on at no charge, I say great thank you. He diagnoses that it was just low on freon, charges the unit from outside. He gives it a good while after to make sure it’s not losing pressure. It holds pressure for a while so he doesn’t expect a leak. Great. Ben says no charge I just want to make it right seeing you have had such a hard time with us. I now have a new outlook on Duct works. 2025 start of season must smell, change the filter make sure the drain line is clear, smell goes away. August 19th, 2025, I am in my basement working, for no reason at all, I decided to give into my curiosity and open the air handler just to see if there’s anything more than the smell of a filter. To my surprise there is mold growth on the coils. Called my good HVAC friend Dave, asked why this happens, answer is because although you have a drip pan, water is supposed to drain out, if it stagnate mold will grow. So, I made sure the line was clear which it was, checked the leveling screws to be in the right position which they are, so why is the pan not draining. I put a level on the A frame coil itself; the pan is improperly pitch. Now I have 3 kids living in my house. This is not safe for them, so I need to take care of this right away. I call Duct works looking to speak to Ben, who no longer works there. I get Dennis and try to explain to him this was not properly pitch at installation and only 6 years old, this shouldn’t be happening and plenty of rust to go with it. It’s a slight fix and a cleaning they should come out and do it because the install was incorrect. Running around in Circles with this guy as preventative maintenance would have fixed these issues he says, (wrong). Ok well fine I’ll pay for the work, cut me some slack on the price I said, he waived the diagnostics fee. Ok fine, come out and do the work, quoted 1200. No problem. Then tells me I have to pay up front for the work, strike 3.You have never done 1 thing right, what makes you think that’s appropriate. I do not recommend these people to anyone. If you want a shitty job, by all means hire Duct Works.

Jessica K

1755606306

From start to finish, Ductworks HVAC Services was professional, efficient and exemplary. The salesmen who came out were wonderful and the team who installed the system were amazing. Thank you to Zach, Terry, Uriel, and Melvin for working so hard to get us exactly what we wanted!

Adam Lalla

1755275347

Wonderful experience. Another local company told me to replace the whole AC unit ($15,500) Ductworks explained it was a common repair. Less than $900. Thank god I got another opinion. Fair, honest, and pleasant crew. They’ve earned my future business. Everything working great.

Catherine

1755199805

Jag showed up today and replaced the broken intake pipe. He was very efficient and even took photos of the job so that I could forward them to the property manager.

Maria Driscoll

1755174092

Sebastian was prompt personable and efficient. Answered all my questions and was very thorough and knowledgeable.

Susan Wurz

1755030954

Installers were very competent and polite. Installed a replacement furnace and ac in one day.

Jeanine Lee

1754596729

Jagger did an amazing job. He thoroughly mentioned and explained every step he was taking to alleviate the problem with my a/c. He is professional, smart and very proficient. I will definitely ask for Jagger in the future. Thank you! 😊

Nancy Smith

1754596532

Excellent experience. A little pricier than most but the quality and service is worth it.

Gloria Cavallaro

1754591803

Leslie Alt

1754584117

Sebastian was prompt and very thorough. He discussed all steps and shared photos of his work. Very professional.

Jay Johnson

1754582493

Joanne Groll

1754346516

Thank you for the great friendly, respectful and efficient service! Melvin was wonderful!

Justin Joseph

1754312842

Ductworks is always stellar! From their products to their staff. From Joanne, Lynn to our recent experience with Sebastian. All have been professional, poignant and attentive. For over 3 years we’ve worked with Ductworks and it’s been a pleasure. Highly recommend!

C C

1753114753

Not reliable. Manager agreed to have the technician test the pressure in the hvac and then refill coolant. The tech did not refill coolant and refused to finish the plan.

Daniel Montone

1752934601

Excellent service! Sebastian was great. Very professional, diagnosed and fixed the problem very quickly! We were back up and running in no time. Thank you!

anthony ferraiuolo

1752868970

Both technicians were great they we through with service and explained what they were checking and the results

ericsinct

1752861907

Anthony Massarelli

1752861857

Great service. On time, clean and without any issues.

Michael Lanzaro

1752857334

Sebastian did an exceptional job and was very knowledgeable!

Evan Russell

1752854013

Their employee Justin is the best! He is so helpful and knowledgeable with these AC Systems and especially when it comes to troubleshooting. I would recommend this company and especially Justin to anyone who is looking for the best performance and service in this industry.

Javier Joya

1752765163

As usual, great service!

Erin Salmon

1752757884

Kevin Miller

1752662674

The crew that came to install a new mini-split heat pump system & replace some parts on an oil boiler (Zach, Terry & Uriel) could not have been nicer or more professional. They took time out from their work to answer any questions I had, and went the extra mile in answering any questions that my 4 year old granddaughter had.

Hector Cuadrado

1752599594

James was great! He completed the job expeditiously and gave me some pointers on how to keep the condo cool and running the system efficiently.

Roy Occhiogrosso

1752592635

Top-notch service, very responsive. A pleasure to do business with

Julia Aurigemma

1752264842

Our central air failed just as we got home from vacation. Our local air conditioner company could not even attempt to provide use with a new system for more than a week. We called Ductwork’s and they sent a salesman out the same day. He offered many options, we picked a two stage system and it was installed within ten days - the installers were terrific and did a great job. We love the system.

Julianne Homola

1752243106

What an amazing experience. I called Ductworks during a heatwave in a panic and they got me on the schedule promptly to do an estimate for a repair as I was concerned about a different quote I had gotten. The woman who did my intake was so kind and helpful, and really helped me. James our technician was lovely. He explained everything thoroughly, was super polite and even took the time to educate me and my husband on what we needed to do to ensure our HVAC was running properly. Prices are right on point for what they service and if I want I can enroll in a plan which would reduce service call pricing. As we have an older HVAC unit I am sure we will be calling again in the future for our repairs and maintenance .

Lauren Haven

1751478923

Great company! Zack, Uriel and Fernando came out today to replace our central air conditioning. They were on time, friendly, knowledgeable and extremely thorough! They worked quickly and made sure to update me on their progress. When the install was complete, Zack went through the entire system with me, explained maintenance necessities, etc. The sales rep Deven was also fantastic, he explained our options very well and was great at communicating, responding to all of our inquiries quickly. We signed the contract and the install team was here a week later to do the work! Would definitely recommend!

Mike G

1751203844

We have been a customer of Ductworks HVAC Services since approximately 2018. In all that time, we have had nothing but excellent service. All of the Ductworks employees maintain a very high standard for customer service. Ductworks is the only HVAC service that we would recommend. A special thanks to Dennis Keane. Dennis came out on to our house on June 25, 2025 to double check the AC unit and insure it was working properly. Dennis explained everything and offered good advice on how to protect the AC during these heatwaves. Thanks again Ductworks!!!

Daniel Massih

1751042056

Very expensive. I would recommend shopping around before accepting any services from Ductworks.

Amy Kleszcz

1750901677

A BIG THANKS to Zack, Brandon and Fernando. We had our new Central Air unit installed during a heatwave, and the team that came out was fantastic. They were incredibly efficient, worked quickly despite the heat, and took the time to explain everything clearly. The install looks great, and we’re already feeling the difference. Highly recommend this team for their professionalism and quality work!

Vince Crimi

1750692632

Well informed inspection and service.

Todd Tobin

1750289676

I recently purchased a house and wanted to know the overall health of the HVAC. Tucker came out and went above my expectations to make sure the system was in good shape and preformed routine maintenance. Will be using them for all my HVAC needs moving forward.

David MacCasland

1749660400

Fast, efficient service.
Individual was knowledgeable and provided several insights to the systems maintenance and especially cleaning.

Jessica Saxton

1749658963

Jagger was knowledgeable and efficient!

Zachariah M. John

1749586989

I recently had a split and central air HVAC system installed, and I couldn’t be happier with the entire experience. Devin, the sales representative, was knowledgeable and straightforward—he explained the options clearly and helped me choose the right setup for my home without any pressure.

The installation team — Zachary, Terry, Uriel, Fernando and two additional crew members — did an outstanding job. Zachary was especially helpful in walking me through the process, and the entire crew was professional, efficient, and respectful of my home. They completed the work on schedule, cleaned up thoroughly, and made sure everything was working perfectly before they left.

The new system is running flawlessly, and the difference in comfort is immediate. I highly recommend this team for any HVAC work — from sales to installation, they were reliable, skilled, and a pleasure to work with.

Tricia Cowell

1748882768

Seamless experience! The installers were meticulous. Will definitely be using Ductworks for all of my properties in the future. 5 stars!

Tracey Press

1748875610

Diane Morrell

1748721961

James was sent out again for my yearly checkup of my hvac system. Did a great job. Explained everything and left my place like he found it. I've been with Ductworks for about 15 years and haven't been let down yet. I highly recommend them.

Erik Young

1748693324

Good services

marie que

1748693260

If you are looking for new heating or air conditioning or need service....you might want to consider Eric at Ductworks. We got 3 quotes on replacing our air conditioner when it finally showed signs of leakage and not maintaining cool air flow in 2019. Our old unit limped along for about 16 yrs. Ductworks was the most affordable of 3 quotes, that didnt sacrifice quality and service. Before our official install date in August, they serviced the old air unit in May at no charge and fixed a burned out compressor in the heat of July to help us limp along to our replacement date comfortably during our rolling heat waves in 2019. When they replaced our unit, they were efficient, clean, helpful and courteous. I highly recommend them. Amazing attention to detail. I have already recommended them to a neighbor who also just got her unit replaced by them a few weeks after ours.

Melanie M.

1748634521

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